When does the product reach the elite?
Your order with credit card can be obtained at the time of bank approval and your order can be taken immediately in preparation phase. If there is any problem in the supply of the products in your order, all the information about the product is sent to our registered e-mail address in our system. The products you purchase are delivered to the cargo company to be delivered to you as soon as possible. Cargo companies deliver the packages to the address in the regions where the delivery is made as soon as possible according to the region you are after you receive the packages, and to the relevant cargo branch in the regions where delivery is not possible.
Which cargo company will ship the order?
Our company has contracts with PTT, Turpex, Speed and MNG.
How do I know if the order is cargoed?
When your orders are delivered to our cargo, our system automatically sends the shipping information about your order to our registered e-mail address. Also, when you log in to my site, you can instantly view your orders and the status of your order from the My Account section.
Will I pay any fees while Kargomu surrenders?
There is no extra charge for some campaigns over 200,00 TL. In this process please contact us if you want to pay a fee of 200,00 TL or above and you are a cargo officer.
What should I do if the order is faulty or wrong?
If your order is delivered to you by your cargo officer, you must check the outer pakage damage before taking delivery, and in case of any damage, you need to prepare `Damage Detection Record`. Another point you need to keep in mind about the damage assessment statement is the clarifications that the cargo officers indicated in the minutes. For example, `There is no damage to the column. The product is damaged. "A record such as' is interpreted as the product is not damaged during transportation, causing problems during the exchange. For your damaged product, you are absolutely obliged to keep full and accurate records. (For example, "I found that the product was damaged when I reached the product elite"). As a result of preparing the cargo officer's statement and delivering the product to us, your exchange transactions will be completed quickly and your party will be informed. Important: You should send us your damaged product reaching to you with the cargo company that delivers it to you.
My bill was not delivered with my order. What should I do?
All the orders delivered by cargo are delivered to the cargo company by invoice and by invoice. Our official invoices are an integral part of your order. Your order is delivered to you in a transparent plastic pocket bag or in a product box outside your order's order. If for any reason the invoice is not delivered to you by the cargo company within this pocket, please remind to the cargo authority and ask for it insistently. Please keep a record of the invoice which can not be delivered despite all your requests.
Is the incoming product not the one I ordered?
(Number, color or product code is different) You can send the wrong product with Aras Cargo together with return / exchange form and invoice. The item will be returned to us upon receipt.
The product is defective, what should I do?
You can send the wrong product with Aras Cargo along with the return / exchange form and invoice. The product will be processed when it reaches us.
Did not all the products in my order reach me?
The number of products that you receive with the number of products must be the same. If the products mentioned in the order are not found in the pakey, ask the cargo officer to keep a record and contact us.
What if there is no one on the floor at the time of delivery?
If the cargo officer can not find anyone in the address, he leaves the "Cargo Notification Note" and brings the cargo back to the branch. In this case, the buyer must buy it from the branch within 3 days by the buyer. Cargo does not redistribute products that return to the branch due to inaccessibility. Due to the buyer's situation, the returned goods are returned to our customers after all the shipping costs are deducted.
Can I change the buyer's name or address after placing an order?
You can also specify the name of the person who will receive the delivery when you create your order. No change of address or recipient can be made after the order has been created. The cargo officer who will arrive at your address will make a delivery of your name given by doing an ID check.
What should be taken into account during cargo delivery?
You can open and check the cargo package after you have signed the delivery receipt if you want to receive the products from your order while you are at your side. If there are any errors or omissions in the package contents, you can send back the information to us or give us information. If you have any problems with the cargo officer in such cases, we would like you to inform us immediately. The necessary intervention from us will be done as soon as possible and your problem will be resolved.
From which cities can I order?
Turkey's'n can order from anywhere. We have no restrictions to any location in Turkey. Deliveries of the products can only be done in the regions where the cargo company we are working with is located. Since we can not make deliveries in the regions where the contracted cargo company's branch is not available, it may be necessary for our customers to go to the cargo branch where the package can be delivered and receive the package at the right time.
Can I place orders from abroad?
You can, Cargo process is 7-14 days.